Google Play Store enables you to download and install all sorts of apps on your Android devices. You can purchase apps, games, and even books on the Google Play Store. However, while making a purchase, you may encounter the “your transaction can’t be completed” error. To fix this issue, apply the solutions mentioned below.
Remove Data and Cache for Google Play Services and Google Play Store
You should follow the instructions given below:
- Navigate to the Settings app of the device.
- After that, select the option of Apps.
- Then choose ‘Google Play Store’ from the apps list and tap on the option of Storage.
- Now, clear the cache data.
Remove Existing Payment Methods and Start Afresh
You should follow the instructions mentioned below:
- You should launch the Google Play Store on the Android phone.
- Then select the menu icon.
- After that, move down and select the payment method option.
- Tap on More payment settings.
- Select the Remove button under your card name.
- Thereafter, reboot the device.
- After restarting the device, launch the Google Play Store once again and go to the option of payment methods.
- Then add a new payment method.
- After saving the data, continue to make a transaction to check if the error has been resolved.
Delete Existing Google Account Details and Login Again
You should follow these instructions given below:
- You should launch the Settings on the device.
- After that, select the ‘User and Accounts’ option.
- Then choose the Google option.
- Tap on Remove.
- Later, restart the device.
- Head to the ‘Users and Accounts settings’ and choose the option of ‘Add account.’
- Tap on Google and input the sign-in details of the account.
- After finishing the sign-up procedure, open Google Play Store, and try to make a transaction.
Install the Application Again
You should follow the instructions listed below:
- You should launch the Settings app on the device.
- After that, click on the Apps field.
- Then look for the problematic app.
- Later, tap on the Uninstall button.
- Once you delete the app, download the application again through the Google Play Store.
- Finally, restart the application and attempt to make the purchase again.
- Now, the issue should not appear anymore.
If the solutions mentioned above do not work, then as a last resort, you can perform a factory reset on your Android device.
Ryan Smith is a Microsoft Office expert and has been working in the technical industry since 2002. As a technical expert, Davis has written technical blogs, manuals, white papers, and reviews for many websites such as office.com/setup.